SyngulrSyngulr

Terms of Service

Effective date: 22 May 2026

Last updated: 02 June 2026

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a binding agreement between you and Syngulr AI (“Syngulr”, “we”, “us”, or “our”) and govern your access to and use of our website at syngulr.ai, our applications, APIs, beta programs, and related services (together, the “Service”).

By creating an account, clicking “I agree”, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” means both you and that organization.

2. The Service

Syngulr provides an AI workforce platform that enables users to create, organize, and execute workflows through AI agents, human approvals, and connected third-party tools.

We may modify, add, remove, suspend, or discontinue features of the Service at any time. Where a change materially reduces functionality you actively use, we will give reasonable advance notice by email or in-product where practicable.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. The Service is not intended for, and may not be used by, anyone under 18.

You must not use the Service if you are barred from doing so under applicable law, or if you are located in, or are a national or resident of, a country or region subject to comprehensive US, EU, or UK sanctions.

4. Accounts

You are responsible for:

  • Maintaining the confidentiality of your login credentials;
  • All activity that occurs under your account;
  • Ensuring the information you provide is accurate and kept up to date; and
  • Complying with these Terms across every user you authorize to use your account or organization workspace.

You must notify us promptly at [email protected] if you believe your account has been compromised.

5. Beta access

We may make pre-release features, products, or programs available to you on a “beta”, “early access”, “preview”, “alpha”, or similar basis (“Beta Features”). Beta Features are:

  • Limited, temporary, and provided as-is;
  • Not subject to any service-level commitment;
  • Subject to additional logging and review by Syngulr to evaluate performance and safety; and
  • Potentially modified, restricted, or withdrawn at any time.

Anything you learn about Beta Features that is not generally known is our confidential information, and you agree not to disclose it without our written permission.

6. Subscriptions, billing, and auto-renewal

6.1 Plans and fees

Some parts of the Service require payment. Fees, billing frequency, included usage, and overage pricing are shown at the point of purchase or in your order form.

6.2 Auto-renewal

Paid subscriptions automatically renew at the end of each billing period at the then-current rates, until you cancel. You authorize us (and our payment processor) to charge your payment method for each renewal.

6.3 Cancellation

You may cancel at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current paid period; you will retain access until then.

6.4 Refunds

Fees are non-refundable except (a) where required by law, (b) where we expressly state otherwise (see our Refund Policy for details), or (c) for EU/UK consumers exercising statutory withdrawal rights within 14 days of purchase (which you waive in respect of digital content once we begin providing the Service with your consent).

6.5 Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, other than taxes on our net income.

6.6 Price changes

We may change prices for future billing periods. We will give you at least 30 days’ notice by email before any price increase takes effect on your subscription. If you do not accept the change, you may cancel before it takes effect.

6.7 Failed payments

If a payment fails, we may suspend or terminate your access until the balance is resolved.

7. Your content

7.1 Ownership

You retain all rights in the content, data, prompts, instructions, files, and other materials you submit to or generate using the Service (“Customer Content”).

7.2 License to us

You grant Syngulr a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Customer Content solely to the extent necessary to:

  • Provide, secure, and support the Service to you;
  • Carry out instructions you give through agents, workflows, and approvals;
  • Prevent and investigate fraud, abuse, or breaches of these Terms; and
  • Comply with law and enforceable government requests.

This license ends when the relevant Customer Content is deleted from the Service, except for backups retained for a limited period as described in our Privacy Policy.

7.3 No model training on Customer Content

We do not use Customer Content to train or fine-tune our own AI models or any third-party model, and we contractually require our AI model providers not to use Customer Content to train their models. If we ever introduce an opt-in program that allows you to share Customer Content for training, it will be opt-in, clearly disclosed, and revocable.

7.4 Your responsibility for Customer Content

You represent that you have all rights necessary to submit Customer Content to the Service, that doing so does not violate any law or third-party right, and that Customer Content does not contain material we have told you we do not accept (for example, prohibited categories listed in Section 10).

8. AI output

AI-generated output (“Output”) may be inaccurate, incomplete, outdated, biased, or unsuitable for your purpose. AI systems can produce plausible-sounding errors and may generate similar Output for different users.

You are solely responsible for:

  • Reviewing and verifying Output before relying on it;
  • Fact-checking and obtaining appropriate professional advice;
  • Ensuring Output complies with law, contract, and the rules of any platform you publish it to; and
  • Ensuring Output does not infringe third-party rights.

We make no warranty that any Output will be accurate, fit for purpose, original, or free of third-party rights.

9. Approvals and user control

Some agents and workflows can take actions on your behalf, including actions on connected third-party systems. Where an action is configured to require human approval, you are responsible for reviewing and approving that action before it executes.

You agree not to rely on the Service to make irreversible business, legal, financial, medical, employment, immigration, credit, insurance, safety, or public-facing decisions without meaningful human review.

10. Acceptable use

You must not, and must not allow anyone else to, use the Service to:

  • Violate any law, regulation, or third-party right;
  • Generate or distribute malware, spam, phishing, fraud, CSAM, non-consensual intimate imagery, or content that incites violence or terrorism;
  • Harass, defame, dox, exploit, or deceive others;
  • Infringe intellectual property, privacy, publicity, or contractual rights;
  • Attempt to bypass safety controls, rate limits, or access restrictions;
  • Scrape, mirror, reverse engineer, decompile, or copy the Service except where mandatory law expressly permits;
  • Benchmark the Service, or use it to develop a competing product, without our prior written consent;
  • Use the Service to make consequential decisions about individuals (including employment, credit, housing, insurance, education, healthcare, or law-enforcement decisions) without qualified human review and any disclosures the law requires;
  • Input personal data of others unless you have a lawful basis to do so; or
  • Interfere with the integrity, performance, or availability of the Service.

We may investigate suspected violations and take any action we consider appropriate, including warning, suspending, or terminating accounts and removing content.

11. Business and professional use

If you use the Service in a business, professional, or organizational context, you additionally agree that:

  • You are responsible for your customers, employees, and end users;
  • You will obtain all consents and provide all notices required by privacy law for any personal data you process through the Service;
  • You will not present Output as guaranteed fact, professional advice, or human-authored content where doing so would mislead; and
  • You will maintain appropriate human oversight of agents and workflows.

A Data Processing Addendum (DPA) incorporating EU Standard Contractual Clauses and the UK International Data Transfer Addendum is available on request at [email protected] and, once signed, forms part of these Terms.

12. Third-party services

The Service may interoperate with third-party platforms, models, payment processors, messaging tools, ad platforms, and storefronts (“Third-Party Services”). Third-Party Services are not controlled by us, and your use of them is governed by their own terms and policies.

We are not responsible for the availability, accuracy, content, or actions of any Third-Party Service, and disabling or breaking changes by Third-Party Services may affect your use of the Service without notice.

Meta integration.If you connect a Meta (Facebook and Instagram) advertising account, you authorize us to access and act on your Meta advertising data through the Meta Marketing API at your direction. Your use of that integration is also subject to Meta’s own terms and policies, and our handling of data obtained through the Meta platform complies with the Meta Platform Terms and Developer Policies. We process and delete Meta-derived data as described in our Privacy Policy and Data Deletion Instructions. You are responsible for using ad accounts you are authorized to manage and for complying with Meta’s advertising policies.

13. Suspension and termination

We may suspend or terminate your access to all or part of the Service, with or without notice, if:

  • You breach these Terms;
  • We reasonably believe your use poses a risk to the Service, our other users, or any third party;
  • We are required to do so by law or by a Third-Party Service we depend on; or
  • Your account has been inactive for at least 12 months.

You may stop using the Service and close your account at any time from your account settings.

14. Effect of termination and data export

For 30 days after termination, you may request export of your Customer Content in a commonly used machine-readable format by emailing [email protected]. After that window, we may delete Customer Content from active systems, subject to the retention practices in our Privacy Policy.

Sections that by their nature should survive termination will survive, including Sections 7.1, 7.4, 8, 15–22, and 24.

15. Intellectual property

The Service – including software, models, branding, design, templates, workflow patterns, documentation, and any modifications, derivatives, and improvements – is owned by Syngulr or its licensors and is protected by intellectual property and other laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for its intended purpose during your subscription term.

We reserve all rights not expressly granted.

16. Feedback

If you send us feedback, ideas, suggestions, or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use them without restriction or compensation. You waive any moral rights in feedback to the extent permitted by law.

17. Disclaimers

Except where prohibited by law, the service and all output are provided “as is” and “as available”, with all faults, and without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, secure, error-free, or that it will meet your requirements, or that any output will be accurate, complete, or suitable.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

18. Limitation of liability

Except for liability that cannot be limited under applicable law:

(a) Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or data, even if advised of the possibility; and

(b) Our total cumulative liability arising out of or relating to the Service or these Terms will not exceed the greater of (i) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (ii) USD 100.

These limits apply on an aggregate basis across all claims and theories of liability.

For Australian consumers, our liability for any failure to comply with a consumer guarantee under the Australian Consumer Law is, to the extent permitted by section 64A of that law, limited at our option to (a) re-supplying the Service or (b) paying the cost of re-supplying the Service. Nothing in this Section 18 limits any consumer guarantee or other right that cannot be excluded under applicable law.

19. Indemnity

You will defend, indemnify, and hold harmless Syngulr and its officers, directors, employees, and agents from and against any third-party claim, and any losses, damages, liabilities, costs, and reasonable attorneys’ fees, arising out of or relating to:

  • Your use of the Service;
  • Customer Content;
  • Output you use, publish, or rely on;
  • Your breach of these Terms; or
  • Your violation of any law or third-party right.

We will (a) promptly notify you of the claim, (b) give you sole control of its defense (provided you do not settle in a way that admits our liability or imposes obligations on us without our prior written consent), and (c) reasonably cooperate at your expense.

20. Dispute resolution and governing law

20.1 Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws in force in New South Wales, Australia, and the laws of the Commonwealth of Australia, excluding their conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

20.2 Informal resolution

Before filing a claim, you agree to try to resolve the dispute by contacting [email protected] and giving us 60 days to respond.

20.3 Forum

Subject to Section 20.4 below, you and Syngulr submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and the courts entitled to hear appeals from them, for any dispute arising out of or relating to these Terms or the Service.

20.4 Local consumer rights

Nothing in this Section 20 limits any non-waivable right you have under the law of your place of residence. In particular:

  • Australian consumers: the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) applies in addition to these Terms. Consumer guarantees under that law cannot be excluded, restricted, or modified, and you may bring proceedings in the courts of your place of residence in Australia.
  • EU and UK consumers: you may bring proceedings in the courts of your member state or the United Kingdom, as applicable, and you retain all non-waivable rights under EU and UK consumer law.
  • US and other consumers: you retain any non-waivable consumer protections under the law of your place of residence, including (for California residents) rights under the CCPA/CPRA as described in our Privacy Policy.

20.5 Carve outs

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

21. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give at least 30 days’ notice by email or in-product before it takes effect, and you may cancel before the change takes effect by closing your account. Non-material changes take effect when posted. Your continued use of the Service after a change takes effect means you accept the updated Terms.

22. Miscellaneous

  • Entire agreement. These Terms, together with any order form, DPA, and policies referenced in them, are the entire agreement between you and us regarding the Service and supersede any prior agreements.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
  • Notices. We may give notice by email to the address on your account or by in-product notification. You must give notice to us at [email protected].
  • Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • Export. You must comply with applicable US, EU, UK, and other export-control and sanctions laws when using the Service.
  • US government users.The Service is “commercial computer software” and “commercial computer software documentation” under FAR 12.212 / DFARS 227.7202, licensed to US Government end users only as commercial items and with only the rights granted to all other users.

23. Beta and preview programs (additional terms)

By participating in a Beta program you also agree that (a) we may collect additional telemetry to evaluate the feature, (b) feedback you provide is governed by Section 16, and (c) we may publicly describe aggregated, anonymized results of the program.

24. Contact

Syngulr

Website: https://syngulr.ai

Email: [email protected]

Country: Australia

For questions about these Terms, email [email protected].